CA LIVE Shipping Policy

This CA LIVE Shipping Policy applies to items purchased through CA LIVE, operated by Community Auctions (“Community Auctions,” “Company,” “we,” “us,” or “our”). It should be read together with the CA LIVE Auction Policy, Terms of Use, and Privacy Policy. Shipping availability, cost, and timing may vary by item, destination, and carrier restrictions.

Unless a listing states otherwise, Community Auctions will arrange fulfillment from a Community Auctions warehouse or a designated fulfillment facility. Community Auctions does not ordinarily require individual consignors to ship Lots directly to winning bidders. We select the carrier and packaging method based on the item, destination, value, and handling requirements. FedEx is the standard carrier for CA LIVE shipments; another carrier may be used where necessary or expressly stated.

Domestic shipping is generally available to physical street addresses in the 48 contiguous United States. PO Box delivery may be unavailable for certain shipments. If a carrier imposes an additional charge for a PO Box or special delivery method, the amount will be disclosed before the order is finalized or the bidder will be contacted to arrange an alternative. The prior blanket $35 PO Box surcharge is not applied unless it is confirmed as a current carrier charge and disclosed to the bidder before purchase.

Orders are not ordinarily shipped or delivered on carrier holidays. If we become aware of a significant fulfillment delay, we will make reasonable efforts to contact the winning bidder by email or telephone.

For standard in-stock items, Community Auctions generally aims to process and ship an order within five (5) business days after payment has been received and cleared. Certain display-table items or items requiring production, framing, specialty handling, or additional preparation may require approximately fourteen (14) to twenty-one (21) days after payment. The applicable listing or checkout information should identify a longer processing estimate when known.

Processing and transit times are estimates, not guaranteed delivery dates. Actual delivery depends on carrier operations, destination, weather, holidays, customs, and other factors outside our reasonable control. A carrier delay alone does not automatically cancel a completed auction purchase.

Shipping charges are the responsibility of the winning bidder unless a specific auction or promotion states otherwise. Charges may reflect package weight and dimensions, destination, number of items, carrier rates, packaging materials, oversized or dimensional-weight charges, signature requirements, and special handling. Where practical, eligible Lots may be combined into one shipment. Any material shipping charge should be displayed before the bidder completes payment or otherwise commits to the order.

Each CA LIVE item shipped through FedEx is insured while in transit, subject to the applicable carrier insurance terms, exclusions, limits, documentation requirements, and claim procedures. CA LIVE does not charge a separate shipping-protection fee under this policy.

If a package is lost, arrives damaged, or appears tampered with, contact Community Auctions promptly at info@communityauctions.com and include your order number, tracking number, description of the issue, and photographs where applicable. Retain the shipping carton, all packing materials, labels, and the item in its received condition. Do not discard packaging or return the item unless instructed. Community Auctions will coordinate the FedEx claim process and communicate the next steps.

Insurance coverage and claim outcomes are subject to FedEx’s applicable terms and claim determination. We will work with the carrier and the customer to resolve a covered shipment issue. Nothing in this policy waives rights or remedies that cannot legally be waived.

When an order ships, we generally send a shipment confirmation email containing tracking information. Carrier tracking may take up to 24 hours to display movement after the label is created or the package is tendered to the carrier. Check the tracking link for the most current carrier information. If tracking does not update or appears inconsistent, contact customer service.

Community Auctions may require signature confirmation for high-value, fragile, or otherwise sensitive shipments, or where required by the carrier or insurer. Any additional signature charge will be disclosed before it is charged when reasonably practicable. The bidder is responsible for ensuring that someone authorized can receive the package at the delivery address and for following carrier instructions for missed deliveries.

You are responsible for providing a complete and accurate shipping address and updating it before fulfillment. If a package is returned because of an incorrect address, refused delivery, unsuccessful delivery attempts, failure to retrieve the package, or another issue attributable to the recipient, additional shipping or handling charges may apply before reshipment. We may contact you to arrange reshipment or another resolution. Any additional amount will be disclosed before it is charged where reasonably practicable.

If tracking indicates delivery but you cannot locate the package, first check the delivery location, household members, building management, and carrier delivery details. Then contact Community Auctions promptly so we can review the tracking and initiate an appropriate carrier inquiry or claim. A tracking status marked “delivered” is relevant evidence but does not, by itself, eliminate review of a reported loss or misdelivery. We may request a written statement, photographs, address confirmation, or other information reasonably needed for the carrier investigation.

International shipping is available only for selected Lots and destinations and must be confirmed before purchase or shipment. Community Auctions may decline international shipment because of item size, value, carrier restrictions, legal requirements, sanctions, export restrictions, or other operational considerations.

The recipient is responsible for customs duties, import taxes, VAT/GST, brokerage fees, customs clearance charges, and other charges imposed by the destination country, unless applicable law or the listing states otherwise. These charges are separate from the Auction Invoice and may be collected by the carrier or customs authority. We will not intentionally misstate the shipment’s contents or value on customs documentation. Customs delays are outside our control.

Returns, refunds, and item-not-as-described claims are governed by the CA LIVE Auction Policy. Do not send a return without first obtaining return authorization and instructions. For shipping damage, loss, or misdelivery, follow the claim procedure in this policy and retain all packaging and shipment records. If a return is approved, we will provide instructions concerning the return carrier, packaging, and responsibility for return shipping as appropriate to the circumstances and applicable law.

For shipping questions, tracking issues, or claims:

Community Auctions
Email: info@communityauctions.com
Mail: 141 Hill Country Lane, Hot Springs Village, AR 71909, United States

Please include your CA LIVE account email, order number, tracking number, and photographs where relevant.