Help Center & Frequently Asked Questions

Community Auctions Live is Community Auctions' live bidding platform, where collectors can participate in auctions and compete for memorabilia in real time. Instead of waiting for a traditional auction to close, you can join a live event, watch the bidding happen, and place your bids as the auction progresses.

Yes. You will need to create a Community Auctions account and be logged in before you can participate in live bidding.

Select the live auction you would like to participate in and follow the registration instructions. Once registered, you'll be able to access the auction and participate when it goes live.

Registration is free. You only pay if you successfully win an item.

Find the live auction you want to attend and select the Live Auction. Once the auction begins, you'll be able to view the items being offered and follow the bidding in real time.

When an item is open for bidding, you'll see the current bid and available bidding options. Select your desired bid amount and confirm your bid. Once a bid is submitted and accepted, it is a binding commitment to purchase the item if you are the winning bidder.

No. Please review your bid carefully before submitting it. Bids cannot be canceled or retracted once they have been accepted.

The live auction screen will show the current high bid. If another bidder places a higher bid, you'll be notified that you have been outbid.

You can place another bid while the item is still open. Keep an eye on the live auction screen so you don't miss your opportunity.

Live auctions move quickly! Once an item is opened, bidding may progress rapidly. We recommend staying on the live auction page while bidding on an item so you can follow the action in real time.

When bidding closes, the highest accepted bidder will be declared the winner. Your winning items will also be reflected in your account and/or communicated to you after the auction.

After the auction, you'll receive instructions for completing payment and receiving your items.

Absolutely! You can bid on and win multiple items during the same live auction. Your winning items may be combined for processing and/or shipping according to Community Auctions' policies.

Payment is due after the auction according to the payment terms provided for that auction.

Accepted payment methods will be displayed during the checkout process.

Winning bids are commitments to purchase. Failure to complete payment may result in restrictions on your account and/or other action under Community Auctions' terms and conditions.

Winning items are packaged and shipped via FedEx after payment is complete. Shipping options and applicable charges will be provided during checkout or in your post-auction instructions.

If local pickup is available for a particular auction or item, the available pickup information will be provided with the auction details.

Winning items are packaged and shipped via FedEx after payment is complete. Shipping options and applicable charges will be provided during checkout or in your post-auction instructions.

When tracking is available, tracking information will be provided once your order has shipped.

Community Auctions works to provide quality sports and entertainment memorabilia. Item descriptions will provide available information about the piece, including authentication details when applicable. We recommend carefully reviewing the complete item description, photographs, condition information, and any available authentication documentation before bidding.

Item photographs and descriptions will be available on the auction page. Please review all available information before placing your bid.

No. Memorabilia may include new, vintage, collectible, or previously owned items. The condition of each item will vary and should be reviewed in the individual item description.

If you lose your connection during an auction, you may miss bidding activity. We recommend using a reliable internet connection and keeping the live auction page open while actively bidding.

If mobile bidding is supported, you can participate using a compatible mobile device. For the best experience, make sure you have a reliable internet connection.

Your account is your responsibility. Do not share your login information or allow another person to place bids through your account unless permitted by Community Auctions.

There may be several reasons, including:

• You are not logged into your account.
• You have not completed auction registration.
• The item is not currently open for bidding.
• Your bid does not meet the required bid amount.
• Your account has a restriction.
• There may be a technical issue.

If you continue to experience problems, contact Community Auctions Customer Support.

Use the Forgot Password option on the login page to reset your password.

If you're experiencing technical difficulties, contact Community Auctions Customer Support as soon as possible.

When contacting support, include:

• Your name
• Your account email address
• The auction you are participating in
• The item you are trying to bid on
• A description of the problem
• Screenshots, if applicable

This information can help our team troubleshoot the issue more quickly.