CA LIVE Privacy Policy

This Privacy Policy explains how Community Auctions (“Community Auctions,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or use CA LIVE, create an account, bid, make a purchase, contact customer service, or interact with related marketing and communications.

The operating legal entity must be confirmed before publication: Community Auctions, doing business as Community Auctions. “CA LIVE,” “platform,” and “Services” refer to the CA LIVE online auction platform and its related pages, features, and services.

Depending on how you use CA LIVE, we may collect:

• Identity and contact details: Such as name, email address, telephone number, billing address, shipping address, and account identifiers.
• Account and authentication information: Such as login credentials, account preferences, and security or verification records. Passwords should be stored by the platform in protected form; we do not intend to collect or view your plain-text password.
• Transaction information: Such as bids, bid history, Lots viewed or purchased, invoices, payment status, registration-fee records, shipping details, returns, customer-service messages, and dispute information.
• Payment information: Such as payment token, card brand, last four digits, billing details, transaction amount, and payment result. Payment card details are generally collected and processed by Shopify and its payment providers; Community Auctions should not receive or store full card numbers or security codes unless its payment environment expressly supports and secures that processing.
• Device and usage information: Such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, clicks, session activity, approximate location derived from IP, and timestamps.
• Communications and preferences: Including email and SMS opt-in records, opt-out requests, support inquiries, and marketing preferences.
• Information you voluntarily provide: Such as survey responses, feedback, reviews, and information submitted to customer service.

We collect information directly from you when you register, bid, purchase, contact us, or subscribe to communications. We may also collect information automatically through cookies, pixels, logs, and similar technologies when you use CA LIVE. We may receive information from Shopify, payment processors, shipping carriers, identity and fraud-prevention providers, analytics or advertising providers, and other service providers involved in operating the platform or fulfilling an order.

We may use personal information to:

• Create and administer accounts, authenticate users, and provide customer support.
• Register bidders, administer auctions, record bids, determine winners, process payments, and collect amounts properly due.
• Calculate and collect applicable taxes and registration fees.
• Fulfill orders, arrange shipping, provide tracking, manage carrier claims, and process authorized returns or refunds.
• Send transactional and service communications, including account notices, bid alerts, invoices, payment reminders, shipping updates, and security messages.
• Send marketing communications when permitted by law and consistent with your preferences and consent.
• Detect, investigate, and prevent fraud, unauthorized access, bid manipulation, payment abuse, and other prohibited activity.
• Maintain, secure, troubleshoot, analyze, and improve CA LIVE and our services.
• Comply with legal obligations, enforce our policies, respond to lawful requests, and protect our rights, users, and the public.
• Administer promotions or contests where offered and with any required disclosures.

We may disclose personal information to service providers and processors that perform services for us, such as Shopify and its relevant hosting, commerce, and payment services; payment processors; fraud-prevention and identity-verification vendors; email and SMS delivery vendors; analytics and advertising providers; customer-support systems; and shipping and fulfillment providers such as FedEx.

We may also disclose information:

• To comply with law, regulation, legal process, or a valid governmental request.
• To investigate or address suspected fraud, security incidents, violations of our policies, or threats to people or property.
• In connection with a merger, financing, reorganization, sale of assets, or transfer of all or part of our business.
• At your direction or with your consent.
• As otherwise described when you provide the information.

We do not sell personal information for money. We do not share mobile phone numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. SMS vendors may process this information only to deliver and administer messages on our behalf, subject to contractual restrictions.

CA LIVE and its service providers may use cookies, pixels, tags, local storage, and similar technologies for essential site functions, account security, shopping-cart and checkout operations, analytics, personalization, and advertising measurement. Some technologies may be provided by Shopify or third parties and may collect information across websites or services, depending on their configuration.

You can manage cookies through browser settings and, where provided, the site's cookie preference tool. Blocking essential cookies may prevent parts of CA LIVE from working.

Transactional messages

We may send service-related emails or texts needed to administer an account, verify a transaction, communicate about bids or winning Lots, collect payment, provide shipping updates, respond to a support request, or protect account security. These messages are not necessarily marketing messages.

Marketing email

You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting info@communityauctions.com. Even if you opt out of marketing, we may continue to send non-marketing transactional or legal notices.

SMS terms and consent

Marketing text messages are sent only when we have obtained the consent required by applicable law. Providing a phone number for account registration, shipping, or customer service does not by itself authorize marketing texts. Where you opt in, message frequency varies and message/data rates may apply. Reply STOP to opt out and HELP for help. We may send a one-time confirmation of an opt-out. Your consent to marketing texts is not a condition of purchase.

We maintain records of SMS consent and opt-out requests. Mobile information and SMS consent data are not shared with third parties or affiliates for their own marketing or promotional purposes. Vendors that deliver messages for us may process the data solely to provide that service.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction records, customer support, fraud prevention, tax and accounting requirements, dispute resolution, and legal compliance. Retention periods vary by data type and business purpose. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely retain it in restricted backups until deletion is practicable.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us promptly of suspected unauthorized access.

CA LIVE is intended for individuals age 18 and older. We do not knowingly permit children under 18 to register or bid, and we do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will take reasonable steps to delete it. If you believe a minor has created an account or provided information, contact info@communityauctions.com.

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to opt out of certain targeted advertising, sale, or sharing; or to limit certain uses of sensitive personal information. Rights and exceptions vary by state and country.

To submit a privacy request, email info@communityauctions.com with the subject line “Privacy Request.” We may need to verify your identity and may ask for additional information to locate your records. An authorized agent may submit a request where permitted by law and subject to verification. We will respond within the time required by applicable law. You may also update certain account information through your account settings.

You may opt out of marketing emails at any time and marketing SMS by replying STOP. These choices do not necessarily stop transactional communications.

Residents of California and other states with comprehensive privacy laws may have additional rights, subject to applicable thresholds, exemptions, and exceptions. These may include rights to know/access, correct, delete, obtain a portable copy, and opt out of certain processing such as targeted advertising or sale/sharing as those terms are defined by law. We will not discriminate against you for exercising a privacy right.

We do not knowingly sell personal information for monetary consideration. Whether certain analytics or advertising disclosures constitute “sharing,” “targeted advertising,” or another regulated activity depends on the actual technologies and configuration used on CA LIVE. This policy does not claim an exemption from any state privacy law.

CA LIVE is operated from the United States. If you access the Services from outside the United States, your information may be processed in the United States and other locations where our service providers operate. Data protection laws in those locations may differ from the laws in your jurisdiction. International shipping and customs information is addressed in the Shipping Policy.

The Services may link to or integrate with third-party services. Their privacy practices are governed by their own policies. We encourage you to review the privacy notices of Shopify, payment providers, shipping carriers, and any other service you use through CA LIVE. This policy should be updated if CA LIVE adds or removes a material service provider or data use.

We may update this policy to reflect changes in our practices, technology, legal requirements, or services. The revised policy will display an updated effective date. If changes are material, we may provide additional notice through CA LIVE or by email where appropriate. The current version will be posted on the site.

Privacy questions and requests:

Community Auctions
141 Hill Country Lane
Hot Springs Village, AR 71909
United States
Email: info@communityauctions.com